Khela 888 Privacy Policy – How Your Data Is Protected

1Introduction

Khela 888 (hereinafter referred to as "we" or "the platform") is an online betting and gaming platform serving users in Bangladesh. This Privacy Policy describes how Khela 888 collects, uses, stores, and protects your personal information.

By using our website or creating an account, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

Khela 888 has always believed in transparency. That's why our Privacy Policy is written in plain language, so every user understands how their information is managed. Our goal is to earn your trust — and keep it.

2What information is collected

Khela 888 may collect the following types of personal information:

3How We Collect Data

Khela 888 collects your information in several ways:

• Directly provided: Information you provide when filling out the registration form, updating your profile, or contacting support.
• Automatically collected: Information is collected through cookies and tracking technologies when you use our website or app.
• Via Transactions: Payment details are collected during deposits or withdrawals.
• From Third Parties: Information may be obtained from trusted verification services for KYC purposes.
• Support Contact: Information you provide through live chat or email.

We never collect additional information without your consent. Cookies are used to improve your browsing experience, but you can disable them at any time.

4How We Use Your Data

Khela 888 uses collected data for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service delivery: For betting, payment processing, and bonus distribution.
• KYC Verification: To verify identity and prevent fraud.
• Customer Support: To handle your complaints and inquiries.
• Contact: To send important updates, promotions, and security-related notifications.
• Analytics: To analyze user behavior and improve the platform.
• Legal obligation: To comply with applicable laws and regulations.
• Responsible Gaming: To detect excessive betting patterns and alert users accordingly.

5Data Sharing Policy

Khela 888 does not sell your personal information to third parties. However, limited information may be shared in certain specific circumstances:

• Payment Processor: With approved payment services such as bKash, Nagad, or Rocket to process transactions.
• KYC Service Provider: With accredited verification services for identity confirmation.
• Legal Authorities: In compliance with court orders or government directives.
• Technology Service Provider: With contracted partners for cloud storage and security services, who are required to comply with our privacy policy.
• Fraud Prevention: With security agencies to detect suspicious activity.

Before sharing any data, we ensure the receiving party maintains security standards equivalent to our own. Data sharing is always limited to the minimum necessary.

6Cookie Policy

Khela 888 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

7Data Security Measures

Khela 888 uses industry-standard security technology to protect your data. Our security framework operates across the following layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data at rest is protected with AES-256 encryption.
• Two-factor authentication (2FA): An extra layer of security to protect access to your account.
• Firewall: Advanced firewall systems to prevent unauthorized access.
• Regular security audits: Regular audits conducted by third-party security experts.
• Access Control: Only authorized personnel may access user data.
• Data Backup: Regular data backups are stored on secure servers.

8Data Retention Period

Khela 888 does not retain your data longer than necessary. General guidelines:

• Data for active accounts is retained for as long as the account remains active.
• Even after account closure, transaction data may be retained for up to 5 years to meet legal obligations.
• KYC documents are retained for up to 3 years after account closure.
• Support chat history is retained for up to 2 years.
• Data is securely deleted once the retention period expires.

If you request account closure, we will delete all your personal data within 30 days, except for information we are legally required to retain as noted above.

9Your Rights

As a Khela 888 user, you have the following rights:

To exercise these rights support@khela888.wsEmail us or reach out via live chat.

10Children's Privacy

Khela 888 is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration and reconfirmed during the KYC process. If we discover that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

11Policy Changes

Khela 888 may update this Privacy Policy as needed. In the event of significant changes, we will:

• We'll send notifications to your registered email or mobile number.
• We'll show a notification on the website homepage.
• The date of any changes will be updated at the top of this page.

Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

12Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: support@khela888.ws
• Live Chat: Available 24/7, at the bottom right corner of the website
• Help Center: Help Center page

We typically respond within 24–48 hours.